Nomad ISP Mauritius Failed To Answer Clients!
Nomad Internet (ISP) in Mauritius was down for over 5 hours today morning. Attempts to contact the customer service FAILED as Nomad disconnected all phone lines. Multiple Nomad users on Twitter even reported the issue and specially the amateurish way their customer care officers (Specially a certain Ms Shameema from Nomad) responded to our contact attempts today morning.
The problem was noted since 06:00 today and maybe even much before by those who tried the service before 6 today. I tried to contact Nomad on their hotline 4664800 and their service was weirdly DISCONNECTED! I say disconnected and not busy because unlike them, we are not fools or newbie internet users. To verify this we even tried contacting them on their office number 4668801 and it was the same tone!
Normally when multiple users contact Nomad at the same time, users on call waiting will hear a jingle of Nomad telling them that a customer care officer will handle their request soon. However today morning while contacting nomad, we got a line unavailable tone! This clearly shows that Nomad Failed to respond to its customers query and had to block all incoming calls to the extent that they even blocked their normal office line!
Furthermore a certain Miss Shameema of Nomad miserably failed to give me a proper explanation why their service was down by trying to divert the discussion to the level of lies! As soon as I asked her what was the cause of the problem, she replied in an arrogant way that “Bein C’est Un Problem Interne!” And in response to our question of why the Nomad Customer Care line was BLOCKED, the lady gladly told us that maybe our phone which was not functioning well or maybe too many persons were calling their hotline for more than 1 hour!
To further continue this joker’s discussion, we placed forward a nice but very common question to Nomad. The famous question:
“Why is Nomad always having some trouble or the other and that they always take so much time to repair?!”
As a reply, our dear Nomad Representative, who said she is the Head of Department (we wonder of what Department!) replied the following:
“Non be just ou ki p raport tou sa problem la. Lezot dimun pa gagne”
Funny as it might seem, the same lady told us some minutes ago that the WHOLE OF MAURITIUS was suffering from this downtime in their service since more than 5 hours today! Nomad bluntly contradicted themselves. Maybe the officer thought she was talking to an IT junk on the other side of the line. Sadly I am not.
“A real shame to Nomad services. I have been using Nomad since more than 1 year now and Nomad is obviously the worst ISP in Mauritius. As part of being the most unreliable Internet Service Provider it is also one of the crappiest one and NOT RECOMMENDED! I am using it since the place where I live at didn’t had MyT or Emtel Network coverage. Well, now that Emtel has reached here, I think Nomad is going to the bin”
Many months ago I was going to discontinue my subscription with Nomad due to their extremely amateurish service and signal problem I was having. Nomad has a big problem with signals unless you live just under the emitting antenna!
They have some of the most amateurish network. So I went to Nomad’s office to kindly gift them back their modem and let them know that I was not going to pay for the two previous months of wh0ry services! However the Manager at that time preferred to negotiate and they finally found a way to give me a “supposedly” reliable connection by using signal boosters at my place.
That was in January. During this year there were MANY problems again. My signal and network availability problem were solved but there are many other problems with Nomad such as DNS cache, problem to find dns server, mysterious impossibility to login to their panel and of course a bunch of Sc-Failed jokers at the customer service who knows nothing except “rebooting the PC!”.
Well I have tolerated these as the problem would normally be solved within 30 minutes to 2 hours! But today it is the final drop which caused the flood. So I am dumping nomad soon! Very soon indeed!
This is what we called UNRELIABLE and AMATEUR! So if anyone of you wants to or is planning to use Nomad because you think it is cheap or for whatever reason, DO NOT GO FOR NOMAD! Nomad is not cheap by the way. A 512kbps of Myt is around Rs900 while a disgusting and unreliable 512kbps of nomad goes on the Rs1600!! So for those thinking that nomad is cheaper with its 64kbps at Rs550+, then you are wrong. Nomad is in fact the worst when it comes to Value/Money! (Wait for our upcoming post today evening to illustrate this Value for Money topic).
That company is a stigma and unless it works on making its service better and expense more on it, then this Dubai-Made-Sh!t should be closed out soon! AVOID NOMAD!
To Nomad: “Do contact me to hear more about the amateurish service your foolish staffs have been doing on the customer care service!”
Edited by Kurt Avish on Nov 23, 2009 | 893 views
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IC Post: Nomad ISP Mauritius Failed To Answer Clients! http://www.islandcrisis.net/2009/11/nomad-isp-mauritius-failed/
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RT @kurtavish: IC Post: Nomad ISP Mauritius Failed To Answer Clients! http://www.islandcrisis.net/2009/11/nomad-isp-mauritius-failed/
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I always said that NOMAD is NUMBER ONE in offering bad quality service…. so people do not go for nomad.
.-= priscus´s last blog ..Top 10 Condom Ads =-.
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Kurt Avish Reply:
November 25th, 2009 at 9:20 AM
@priscus, Yes but at some places (like mine) there were no availability of other ISP earlier. So nomad was the only option. Hopefully..now its not.
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RT @kurtavish Nomad ISP Mauritius Failed To Answer Clients! http://bit.ly/6s3Ub6
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A friend said to me “nomad pan envi orange gagne la league”.
You remember, orange users were complaining that their internet was down/slow. And many orange users including me were branding it the worst ISP in Mtius.But well well..Nomad just shown us why it is in Pole position of worst ISP. and why no other ISP will be able to move him from the first position..
.-= Tushal´s last blog ..Welcome Privacy! =-.
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Kurt Avish Reply:
November 25th, 2009 at 9:21 AM
@Tushal, Haha. That was a nice one.
They need to create their twitter acc too then.
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RT: @kurtavish: IC Post: Nomad ISP Mauritius Failed To Answer Clients! http://www.islandcrisis.net/2009/11/nomad-isp-mauritius-failed/
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Actually, nomad is the king of #noobish #Epic #fail ISP of MRU, My-t Seconds it. #OrangeMauritiusSucks but #NomadStinks
I suppose thats the side effect of over-tweeting.
.-= Joyshan´s last blog ..Welcome to His Harkness.com =-.
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Kurt Avish Reply:
November 25th, 2009 at 9:21 AM
@Joyshan, I thought I just read a TWEET.
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That’s true. I also got this problem..
I called them many times during that period and their telephone number was busy!!
I always get problems with Nomad.. If it’s not their connection, its for their inability to process bills. Many times they don’t process bills I pay and the next month I get overbilled.
I bought my nomad rabbit(no, i’lll never call that thing a MODEM) last year(RS2000). There was a package where you pay only Rs344(including VAT) monthly and for about NINE MONTHS, they kept billing me at Rs550. I was duely paying my bills at Rs344, thinking they’ll correct their LAME mistake the following month… But no… They even cut my connection because I wasn’t paying the Rs550 they billed me.. This problem was solved after going twice to their Office at Ebene.
They are just lame.
I won’t even mention the max transfer rate I get on a 64kb package.
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Kurt Avish Reply:
November 25th, 2009 at 9:24 AM
@Rikesh, About the bills… thats true. I didn’t even get my bill for last month. But I usually pay even though not getting it.
They over billed me twice recently. Of course after a good washing-of-words they admitted their goddamn mistake. Every time it is the same excuse: “Un ti problem system account la sa”. lol
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RT @kurtavish: IC Post: Nomad ISP Mauritius Failed To Answer Clients! http://bit.ly/8rJjQk
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hahaha.. Nomad encore exisT ? LOL
ey done li so award ene fwa doh, caav met li dan musE lerla.
hey avish, mo ti prefere servi la line telephone normal ki servi nomad! bwhahaaaahaa
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Kurt Avish Reply:
November 25th, 2009 at 9:24 AM
@Yudz, Wai unfortunately.
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when it comes to customer-care when you having internet connection problem all internet providers aren’t that good here but as you rightly say Nomad gets the first award in the worst service and internet connection category
.-= Gaia´s last blog ..Falling into the trap of demotivation =-.
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Kurt Avish Reply:
November 25th, 2009 at 9:26 AM
@Gaia, Yes. Even myt customer care s*cks big time. Well I wonder if it is in the natural way of Mauritian to be so…coz I don’t know any company who has a worth praising customer care. They are shames of the country when we look at the professionalism of some ideal foreign companies.
As for nomad…. “li coment dir un la sauce cot truv un seul kalite pomme damour gate”.
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Nomad ISP Mauritius Failed To Answer Clients!: slow internet connection with nomad Multiple Nomad users on Twit.. http://bit.ly/083cjeu
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internet newbie Nomad ISP Mauritius Failed To Answer Clients! http://bit.ly/7j1NGv
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I waz using nomad about 3months ago and had this problem quite often (I bear with it for abt a yr) but it last for about 2 or 3 hrs max. When i called the customer service their only soltn was I didnt undrstand anything!!
These guys done a degree in IT jus to “teigne modem la re alume li ou met li pres cot la fenetre”
Anyway as i heard that my locality was coverd by myt network i shifted to it and i hav no problem nw like problen sighning in with msn.
Btw fair attntion coz banla prend mari letemp pou rtrn Rs500 Bizin servi poem pou zot comprend.
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Kurt Avish Reply:
November 25th, 2009 at 9:30 AM
@Vaiizard, Haha.
Nomad’s only solution is to reboot PC lol. Wai vrai sa. They think all people who call them are IT illiterates so they try to fool.
Mai moi mn dir fam la dan so place…”pa vine dir moi teign couyonad la dix cout” lol Coz I was pissed off when she started talking as if “bel peto li ete dan IT”.
“”Btw fair attntion coz banla prend mari letemp pou rtrn Rs500″”
Oh. I broke my contract once and made them understand why it is a bad idea to mess with me. (Long Story). But in simple words…the solution is… servi 2 mois…pa paye zot then retour lapin la a sa ban zigo lor outlet nomad la.
Dir zot gard rs500 la as tips lerla lol
To pu en profit mem lol.
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Moi ausi mone passe ladan…mo coner sa souffrance la :S Nomad la bez sa
Kan to telephone customer care service, dir toi teigne to Rabbit modem apres 10 mins alumer ek lorla zot cauz gro menti ki zot pou re sonner.<.<
Enfin mone servi nomad pou 2 ans…pa facil sa…kan to fec pren connection rapid mai li vine worse and worse plitar. si ena pou raconter lor Nomad, ena bcp sa.
.-= ASL´s last blog ..Litchis 2009! =-.
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Kurt Avish Reply:
November 25th, 2009 at 9:31 AM
@ASL, Wai nomad li impe style ban P**** Sociab la li. Kan fek gagne…tou paret clair mai apre certain letemp comence truv zeclair.
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Tou le temps tend problem r li saaa…!! Zot tou plaignE mem r li…pff!!
.-= preetesh´s last blog ..Armstrong’s RadioShack handed licence =-.
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Kurt Avish Reply:
November 25th, 2009 at 9:32 AM
@preetesh, Paski nomad un…. (Ok mo aret zoure) lol
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Nomad Nomad Nomad..kpv dire livre lor sa..
.-= Tushal´s last blog ..Changes I want at UOM! =-.
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Kurt Avish Reply:
November 25th, 2009 at 9:32 AM
@Tushal, To pa coir nu kav fer un joue lor la? Kill Nomad Pro
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Modem 56K is still better than nomad.. franc vine MAD em ek sa NOmad la!
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Kurt Avish Reply:
November 25th, 2009 at 9:33 AM
@Freakymind, Ena MTML so dial up oci…mo ti try it avant…frank tou..MTML so dialup pli rapid ek pli bon ki NOMAD. Except that the other one pay per minutes (the disadvantage).
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That is good my dear.
With Nomad you become mad. I have been using Nomad since it started offering it services in Mauritius. Just imagine how many years now? This problem has always been existing and there is no improvement yet. What to do?
Their services are going day by day worst and worst. No professionalism. No manners and no ethics. These words are not in their logbook.
Just Imagine when you are sick and you have to surf just to get relief from your sickness and you find it degenerate, just because Nomad does not respond or the customer service is a shit.
I am also thinking of sending this lousy service to the bin now. Bye Bye.
.-= dr reddy´s last blog ..Andhra Day Celebrations in Mauritius =-.
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Kurt Avish Reply:
November 25th, 2009 at 9:34 AM
@dr reddy, Welcome back
– I think it’s really time to drop that Nomad. Going to get ADSL or Emtel now. There is promo at the normal adsl (not myt) ..chek it at any telecom outlet.
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The worst ISP I know! NEVER USE NOMAD – IT WILL TURN U MAD!!!!
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Kurt Avish Reply:
November 25th, 2009 at 9:35 AM
@Sanjay, Heart Attack + Stroke oci. People need life insurance when using it. lol
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Join the official Nomad-Sucks no limit group on Facebook
Link: http://www.facebook.com/group.php?gid=187298762157
.-= ASL´s last blog ..World Cup Trophy =-.
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@Kurt Avish –> It will be interesting to create such a game..Destroy Nomad rabbits..
The day I asked for refund in “another way”, my cheque got signed and the next day itself they posted it.
I returned my nomad after less than 5 months..They told me it will take 2 weeks to process the cheque ect..I was ok. After 15 days, from not hearing them, I phoned them. Told me that it will take further 2 weeks to process the cheque since they have not yet received my nomad rabbit shit. I was like WTF. I asked them their address..And the next day I posted(Express letter) them a nice letter explaining how I’m not concerned if one of their employees did some fault or whatever. And gave them 5 days to return the Rs500 before I take legal actions. And K boom. i received the 500 on the next day itself.
.-= Tushal´s last blog ..Online Maths Test =-.
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[...] a comment Nomad Internet Service Provider in Mauritius has one of the WORST customer care service and customer management service in Mauritius. Aside from being a complete failure at providing fair internet services, it is also really poor [...]
hum well franc tou zordi 25 december 2009 c noel ek nomad p gift download speed under 1kb lolz…XD
ek quand to call customer(bazaar) service to gagne disconnected tone lolz..
ki pou fou are zotte..mo extras chagrin sa banne customer care officer la mais what to do zotte form party dans sa office la…mo passe souvent mo ner lor zotte…
astere plis bez mo ip pool p perdi mari souvent dns server p alle popomm mari loin…
petit papa noel gift ms shameema un peu lesprit as mo croire ki sa churaille la so premier work sa…aufait department pena em sa…just en ti bureau couma dire en la chambre…..
wish you a merry chistmas …..
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Kurt Avish Reply:
December 25th, 2009 at 3:13 PM
Hahaha. Bien dir sa.
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Oui moi aussi mo gagne mari problem avek Nomad, soidisant “NO Limit”. Mo ti mem contactez sa espece imbecile MD la, Rizwan Rahim, par mepris et lachté li pan repond moi.
Zot kapav al lor Facebook, pilon ena 1 profile, zot nek type “Rizwan Rahim” et zot pou gagne li, foto blanc-noir, 1 figir dan nissa p apiy ar mirail, li mem sa.
Zot in ferm stand dan happy world ek shoprite, aster kan ena problem modem bizin drangé al Ebene parceki CEB nek kon enkaissé zot.
Bizin al Eben dan so biro ek rod sa pilon ki apel Rizwan Rahim la, bour li, li p bez nou kass et lor la conektion nek kc 1 zourné kumsa surtou si nou ena travail important pou fair.
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Kurt Avish Reply:
February 27th, 2010 at 7:50 AM
Sa mem p dir tou dimun bizin boycot sa g*t companie ek fer li lev pake aler.
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Nomad sucker completely, I won’t even leave my mail add sorry no good at all sucking nomad
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Guys, Nomad has nobody to take care of their operations. When i say nobody i literally mean not a single experienced personal available in that company. All experienced ones left or were made to leave, dont know why…
now all that is left are amatuer professionals whose very first job itself was Nomad and who have no prior work experience of running such a massive network and make it profitable.
so forget about it. God Bless Them…..
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Moi, mo 1 etudiant MSc UOM. Mari bez ca, qunad bien bizin internet pu faire assignment, reseau pas bon, mari lente, pas kapav download nanié. Mem photo lor 1 webpage pas parait.
Mo problem, c ki mo pena MyT available kot mo rester et emtel so package trop cher.
Ca Melle Shammeema la 1 mauvais trou F. Ki li fou dan ca companie, pas conné.
Apres, laisse mo dir zot tous, nomad p adopter 1 nuvo strategie. Li deconnecter so hotline dans l’heure operationel. Li pisse ar tous problems ki so abonnes gagner. Li zis reconfigure modem quand so abonne gagne problem, mais 100 fois mone faire ca, 100 fois meme gog.t
Mo p envi prend modem la, alle avoy ca dans zot buro ebene….
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