Nomad Mauritius Customer Care Inability to Handle Upgrade Request!
Nomad Internet Service Provider in Mauritius has one of the WORST customer care service and customer management service in Mauritius. Aside from being a complete failure at providing fair internet services, it is also really poor and cheap when it comes to solving it’s customer’s problem.
Sunday 6th December
I called Nomad to ask for an upgrade of the modem package from 64kbps to a 256 kbps. Instead of encouraging a customer who is looking for an upgrade and in other word supporting their service, they acted in a very unprofessional way and finally lost the customer (that is us!). We wanted to see how the 256 of Nomad performs and then ask for a 512 kbps upgrade. We were informed that the upgrade will take FOUR TO FIVE DAYS MAXIMUM but it can also be done before this.
Tuesday 8th December
I phoned Nomad again to ask about the upgrade. I was informed that the upgrade would be done on that Tuesday night itself. However on Wednesday morning, the connection was still that of a slow and turtle like 64kbps!
Wednesday 9th December
Wednesday afternoon I called Nomad again, and a sleepy and unprofessional customer care agent answered the call. The guy told me that the upgrade would be done in the coming 2 hours itself but even on Thurdays morning NOTHING was done!
Thursday 10th December
We called Nomad customer care service for more than 20 times! 3 different persons called nomad on my behalf to ask for an explanation and it was the same. Nomad replied that they had already upgraded the modem, however speed tests done on Speedtest.net and Speakeasy.net were reporting speed of less than 60kbps!!
Nomad 256 kbps result at around 16:00 on December 10 2009
While checking the customer online billing page, I noticed that the bill had already been updated with the price of Nomad 256 however the service itself was still SLOW as Nomad itself is known to be. By 17:00 we decided to call nomad and tell them how “IMBECILE” their “SERVICE IS“.
On hearing that, the customer care agent on 8th December hang the call like an uneducated agent (For reference it was a guy working between 16:00 to 18:00 on December 8th). This somehow indicated to us that Nomad cannot handle its customer’s complaints! The agent working on that day must have never heard about the famous French saying “Le Client est Roi“!
We redialed to Nomad and again after hearing us he hang the phone call without giving any explanation. What follows after is just a SOLID PROOF of Nomad incapacity of solving problems and the ULTIMATE AMATEURISM of this service.
For about 1 and a half hour the login page to Nomad stopped working and giving the error message “Same User Different Ip” – We verified with other Nomad users and their service was working so we are assuming that Nomad VOLUNTARILY blocked the connection so that we cannot check if the speed has been upgraded or not! The error code SAME USER and DIFFERENT IP normally appear when someone else is already using your login.
Not responding to our calls and blocking our internet access = We will no more be using your service Nomad!
Meanwhile the customer care officers on December 8th were not attending our calls. Thankfully we do have an alternate dial up connection with MTML and were able to keep updating Island Crisis.
This is one solid proof of Nomad ISP in Mauritius ultimate amateurism and unprofessional staffs who cannot even handle a customer’s problem. Furthermore, Nomad’s customer care officers are the worst that ever existed since a new management is in force at Nomad since some months! We cannot prevent this word from coming out: “Idiots and unqualified personnel” who were not even able to give us a good TECHNICAL explanation why the modem upgrade was not working while on the bills it was already updated!
Our review? 1/10 for nomad and to absolutely avoid! We wanted to upgrade to Nomad 512kbps but instead of encouraging a customer, they acted like amateurs. So I am officially announcing that Nomad is OUT here and it is onward Emtel Wimax which is being used. We’ll talk more about it in an upcoming article.
Exit Nomad – Enter Emtel!
Edited by Kurt Avish on Dec 16, 2009 | 445 views
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Nomad Mauritius Customer Care Inability to Handle Upgrade Request! http://bit.ly/62khPC
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RT @kurtavish: Nomad Mauritius Customer Care Inability to Handle Upgrade Request! http://bit.ly/62khPC
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Join the group of Nomad s*cks no limit on Facebook
Link: http://www.facebook.com/home.php?#/group.php?gid=187298762157
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You said it all. Nomad cannot offer a pro service.
.-= priscus´s last blog ..Marchands Ambulant Dan Moris =-.
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Kurt Avish Reply:
December 20th, 2009 at 4:15 PM
@priscus, They are noobs
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RT @kurtavish: Nomad Mauritius Customer Care Inability to Handle Upgrade Request! http://bit.ly/62khPC
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UNPROFESSIONALS I HAVE MET THEM BUT NOT LIKE THE ONES AT NOMAD! HOW COME THEY ARE STILL HERE? NO MAD NEEDED HERE!!!
F…K OFF NOMAD!
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Kurt Avish Reply:
December 20th, 2009 at 4:13 PM
@Sanjay, They are the Gurus of the Unprofessional lol
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LOL and despite not having a Nomad connection, I know how this WTF thing sucks by reading bloggers’ post … It’s like being helpless in front of Nomad according to me …
We should ask Michael Bay to drop a bomb on Nomad HQ LOL!
.-= Yadhav´s last blog ..Don’t edit Wikipedia articles like fools! =-.
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Kurt Avish Reply:
December 20th, 2009 at 4:13 PM
@Yadhav, Haha. A transformer attack
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Say something new
btw, sa foto “New Improved Nomad” la sorti kot moi kouma dir, 100%.
Anyway, mo pas ti encore met mo bane copyright lo sa and I was fighting for the same cause at that time LOL.
link
.-= Yashvin´s last blog ..To santer, to tappe la main to meme? =-.
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Kurt Avish Reply:
December 20th, 2009 at 4:15 PM
@Yashvin, Wai lol. Mo ti p rod lor google image ek mo truv troi kart mo ban photo mem ek seki mn deja use…except this one. Thanks.
Nomad: Bein sa mo coir in lheur pu li ferme mem sa… mai bizarmen mo enkor truv ban “pauvre innocent” p prend nomad lor stand shoprite.
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Nomad..Unlimited connection worries.
Mo ti croire ki Nomad in changer pendant tou sa years la..mais trouver..li encore same..mo ti parmi ban first users nomad..ek compare sa aster la ek lepok mangoze la..NOMAD SAME.no changes. Rubbish service. Their customer care service is epic fail. mo croire biento li pou en liquidation..since li nepli kpv…stand up to the other ISP.
.-= Tushal´s last blog ..Chain Letters =-.
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Kurt Avish Reply:
December 20th, 2009 at 4:16 PM
@Tushal, MO p atan sa mem…enplus ek so ban staff pena manier ek pa conn handle customers.
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Avish i repeat: t0 pencore zet to lekor taeh!!! twencore avek sa fullyMAD la!
mendiant si pou refiz prend sa gratuit. LOL
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Kurt Avish Reply:
December 20th, 2009 at 4:16 PM
@Yudz, Hahaha. No fini jet modem nomad dehor. In prend emtel.
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Mo fek apprane ki depi 1 ans Nomad pa pe accept new registrations. Ene camwad ti ale happy world pou ale pren ene package rabbit mai banla dir nu pa accept new registrations, blablabla…
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Kurt Avish Reply:
December 20th, 2009 at 4:17 PM
@ASL, Un bon nuvel omoin.
Mai mo truv dimun prend modem cot stand shoprite selment…bon pa cone kav banla p amen repare si sa ek pa p prend…
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hoho…kurt….”yes-mad” p vraiment stress twa mo truV ….
bien fer mone kit sa …..
mais kan meme bizin avoue ki des le debut …establish n connection wiimax dan moris ti n mega challenge akoz tou bane montagne ,lakaz traver ,parabole ek latenne atc…
au moin ” 1 -2 fois nu fine reussi gne connection li tuzur n achievement…..
Moris ine virus “n l’entrer dans l’afrique” dpi n sertain temp….alors mane compagnie lokale profiter zot fine tester bane vraiment nuvo tech dans moris avan avoy sa lot pays….
mais au meme moment zot tir profit (kuyon) lor nu latet…avek sa banne tech la en disant ki “ouais li mari innovateur!”
Innovateur …maybe ….mais zamais li fine vraiment tester li ….zot vend nu n produit defaillant….
eh si nu attack banl;a en Justice?? …euhh non …prefer pas ….(pas Dans moris en tou cas…lol )
@Kurt …..man saison vakanse la …..p boulot meme ….prepare n 2 l’article beton pou nu lerla to prend n pause ….(ale campment la mer par exemple …) pas dir mwa :
IslandCrisis (( “”alias Anu met dife dan moris,pour un monde meilleur”" )))__ pas prend pause! …bizin kurt…si to gne n gros koup de fatigue akoz travaille kot nu pu ale rode nu NEWS….. le vraiJounal….pfffff bweurk!!!
::J.K. next on island crisis …Kurt Avish in a leopard String in Flic -en-Flaq…yeah!!
=-.
.-= Vasco´s last blog ..Re: Happy Birthday Smeet aka Smeeessssssssssssss!!!
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Kurt Avish Reply:
December 20th, 2009 at 4:21 PM
@Vasco, ROFL
No mwena emtel mobile la oci ar moi…. Kan ena plan campe tou sa mo nek amen sa. Wai selment mo bien bizin prend un poz
P senti fatigue la aster …
Mai la decembre sa mem mn diminue ban artik la impe…. la journee all cass poz met plan…tanto update
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[...] Exit Light Enter Night. Except that here the facts are inverted! Since the last 5 days after the incident with Nomad’s customer care, we are no more using this dumb [...]
ali1804@hotmail.com
c vrai li pa marcher ditu sa nomad la!!
firewall should be off..
anymore info?
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