Scaling Up Digital Strategy, Scotiabank Cayman Launches Cashless Branch


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Scotiabank Cayman has further advanced its digital adoption strategy with the introduction of a “cashless” operating model that will be implemented at its South Sound branch on December 1.

During the announcement, Sarah Hobbs, Vice President and Country Head, said that after the conversion, the branch located on Crewe Road will focus on providing financial advice and solutions, resolving service issues. client and assistance with transactions that cannot be carried out by oneself. -service channels.

Daily transactions, including cash deposits and withdrawals, will be processed through the bank’s intelligent deposit machines (IDMs), while other services will be accessible through its online and mobile banking platforms.

The move, Hobbs said, represents the pursuit of a broader goal of the bank of ensuring that all customers can access and benefit from its electronic and digital channels through its Caribbean-wide operations.

“Our goal is to provide safer, faster and more convenient options for our customers. In line with customer trends, we have also focused on using our digital channels, including our new Smart Automated Teller Machines (IDMs), the Scotia Mobile App and Scotia Online as best practices to deliver high level customer service as we manage the current health crisis, ”Hobbs noted.

The launch of the cashless branch, she explained, is an important step in making customers more comfortable with Scotiabank’s proximity channels. Several IDMs have recently been introduced to the market that offer significantly superior functionality and are capable of providing customers with immediate credit when money is deposited.

Hobbs also assured that staff will be available to help all customers use digital channels as the transition goes. “We have also made significant upgrades to our mobile banking app and will continue to add new features over the coming months to improve the convenience for our customers to do their banking wherever they are,” said added Hobbs.

Hobbs, in closing, highlighted the November 8 launch of Scotiabank’s new and improved 24/7 contact center where customers can now access support for a wider variety of services. banking such as credit / debit card assistance (including card activation), online and mobile banking assistance, lost / stolen card reports and general inquiries. This, she said, will also significantly improve the support available to remote customers in the future.

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